As businesses continue transitioning core functions to the cloud, one notable shift has been the growing comfort of IT administrators with cloud-based operations. Initially, many IT professionals preferred the physical presence of equipment as a form of reassurance. However, they now trust that core business functions are secure and efficient in the cloud. This transition has allowed IT departments to evolve from being simple facilitators to becoming business enablers. Those that have embraced the cloud are driving innovation by either reducing operational costs or generating new revenue streams, in stark contrast to the capital-expenditure-heavy (CAPEX) model they operated under just a few years ago.

Despite the growing adoption of cloud services, many businesses remain hesitant to move their enterprise voice solutions to the cloud. The main barriers include significant investments in legacy voice infrastructure and concerns about whether cloud-based Voice over IP (VoIP) solutions can manage large volumes of traffic and ensure robust security.

In response, MTN Business Kenya has introduced a modern Hosted Private Branch Exchange (PaBX) solution housed in their Tier 3 data center. This solution is safeguarded against the security threats commonly associated with the internet. With MTN’s voice and security experts maintaining the system, businesses can confidently focus on their core functions while enjoying reliable and secure voice services.

What is MTN Voice and Hosted PABX?

MTN Voice and Hosted PABX combines a business line with a 020 prefix (either a business E1 line or a single line) and a virtual PaBX. It leverages top-notch technologies to deliver superior telephony services over the internet. With just one SIP trunk (E1), businesses can avoid having multiple business lines and unnecessary wiring in their offices, as multiple lines can be connected through the SIP trunk.

Since this solution is IP-based, employees can use their business numbers or extensions from any location and on any device, such as desk phones, smartphones, or PCs. This flexibility enhances productivity and reduces telephone expenses compared to traditional mobile and desktop rates. Furthermore, it eliminates roaming charges, as international calls are treated as local calls. Since the service comes with a hosted PaBX, companies no longer need to budget for expensive PaBX equipment or maintenance.

Switching to an internet-based phone system can dramatically reduce operating and capital expenses, while also improving business continuity and flexibility.

Five Reasons to Switch to MTN Voice and Hosted PABX

1. Cost Savings

VoIP significantly lowers telecommunication costs, both operational and capital. By moving away from the traditional phone infrastructure, businesses can avoid the hefty expenses associated with phone companies. VoIP also reduces monthly fees and requires fewer in-house resources for maintenance, as the service provider handles the infrastructure and support.

2. Increased Value

Switching from a landline to VoIP offers numerous additional benefits at little to no extra cost. VoIP uses the internet rather than phone lines, which eliminates long-distance charges, simplifies employee moves and phone system changes, and reduces the cost of advanced features like voicemail, call forwarding, and video conferencing. Essentially, VoIP offers a lot more functionality for a lower cost.

3. All-In-One Communication

VoIP consolidates all business communication under a single system. Employees can make and receive calls from a single business number on any device, whether they are using a workstation with a microphone, headphones, or a mobile phone. Additionally, voicemail can be accessed and forwarded via email, and users can make and receive calls simultaneously across multiple devices, no matter their location.

4. Enhanced Mobility

With VoIP, employees can take calls anywhere with an internet connection, ensuring they are not tied to their desk phones. This feature enhances flexibility, as users can make and receive calls from laptops, tablets, or smartphones, whether at home or abroad. VoIP also allows for virtual numbers, enabling businesses to select area codes without incurring long-distance charges.

5. Business Continuity

Cloud-based phone systems offer redundancy and disaster recovery options. By removing the reliance on onsite phone systems, businesses can continue operations even during power outages or system failures. As long as there is internet access, business communication can continue uninterrupted, ensuring minimal downtime and enhanced business continuity.

MTN Business Solutions is committed to delivering a bright, bold, and digital future for organizations across Africa. By offering cost-effective and efficient communication tools, such as MTN VoIP, businesses can foster growth and communication across sectors. With local call rates at Ksh. 2.60 per minute and calls to Uganda and Rwanda at Ksh. 10 per minute, MTN VoIP offers a highly competitive solution. To learn more or request a call back, email your name and phone number to yello.ke@mtn.com.

Is your company driven by a sales team? Explore how VoIP can enhance their performance and efficiency today!